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Customer Service / FAQ's

 

Order Status

How do I check the status of my order?
You can check your order status by emailing us on sales@hortonsinteriors.co.uk we will reply to all emails same day

About Us

Where is your company based?
We are based in Tamworth Staffordshire.
Do you have a retail store?
Yes we have a retail showroom and a plumbing and heating shop
Can I view all your Internet products in-store?
No our range is vast and what we show on the internet is just to give you a flavour of what we do
Are your prices different in-store?
In some cases yes
Do you offer trade discounts?
We do offer trade discounts to account holding customers
Do you have a catalogue?
We do not have a catalogue but may well be able to provide you with more information on any product that is of interest to you
Do you offer a fitting service?
Yes we do offer a full fitting service, using carefully selected local tradesmen

Contact Us

Can I contact you by phone?
You can contact us by telephone our number is 01827 62050
What is your postal address?
Our postal address is 151 Kettlebrook Road, Tamworth, Staffs. B77 1AG
What do I do if I need more technical information on a product?
If you need more technical information we can provide this via email only. You should contact sales@hortonsinteriors.co.uk we will respond within 24 hours.

Placing Your Order

Can I place my order by phone?
We only accept orders via the website or email
How much is delivery?
You can see our charges on the deliveries page of this website
Can I have my order delivered to any address?
If you are paying using a debit or credit card it can only be delivered to the address to which the card is registered. If you are paying by cheque, we can deliver to your chosen address once we have received confirmation of cleared funds.
How will my order be delivered?
You can get information on how you product will be delivered on the deliveries page of this website.
What if I am not home to take delivery?
If we are using a parcel carrier or Royal Mail, they will usually leave a card advising of the failed delivery and allowing you to collect from a local depot.
How long does delivery take?
You can get information on how long it will take for your goods to be delivered on the deliveries page of this website.
How do I know if my order has been dispatched?
We will email you a confirmation of despatch on the day we send the goods out.

Payments

Is it safe to order online?
Yes it is safe as we use Worldpay and PayPal, both recognised secure methods for payment on the internet
Which credit cards do you accept?
We accept all major credit cards with the exception of American Express.

Your Order

How to place an order?
Place your order using the website, or email your requirements and we will get back to you.
How do I check if an item is in stock?
You can email your enquiry to sales@hortonsinteriors.co.uk
How do I know if my order was successful?
We will acknowledge your order once it has been processed. We process all orders on the day they arrive.
Can I change, cancel or return my order?
You can change, cancel or return your order, please see terms and conditions.
What if my order arrives damaged?
All of our deliveries are fully insured against transit damage. To comply with our insurance policy, deliveries must be checked at the time of delivery and any damages reported to us within 24 hours of receipt, this allows us to raise a claim and dispatch replacement goods at no additional cost to you. If damage is discovered at the time of delivery, you may refuse collection- please see terms and conditions.
My product has developed a fault?
All goods supplied will carry a manufacturer’s guarantee. Please notify us immediately, you identify the fault. Do not uninstall your product as this will invalidate any manufactures guarantee. We will advise the best cause of action to rectify the problem with the minimum inconvenience to you.
Where is my order?
If your goods do not arrive within the specified delivery period, please send us an email to sales@hortonsinteriors.co.uk we will progress this with our carrier and email you back in the shortest possible time.
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