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OUR REFUNDS POLICY

 

8.1  Returns will be accepted in the following circumstances:
for Products returned within the seven-day cooling-off period, we will, process the refund due as soon as possible and, in any case, within 30 days of our receipt of the return. The Products must be returned in their original packaging, and in re-saleable condition. We will refund the price of the product in full, but you will be responsible for the cost of returning the item to us.
for orders cancelled once the goods have been dispatched by us to you, we will refund the cost of the products, less any costs incurred by us in recovering the items back to our distribution centre.
for defective products we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
for products returned by you because of a defect not caused by you or your servant or agent we will refund in full the cost of the product plus the cost of any carriage charge incurred by you in the products return, or added by us at the time of purchase.
products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer’s responsibility to check the products for damage with the delivery driver and to notify us of any damages within a 3 day period. We will not accept claims for products damaged in transit that were signed for as being in good condition.
8.2  We will only refund any money received from you using the same method  used by you to pay for the purchase.
 

9.  OUR LIABILITY

 

9.1  We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
9.2  Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
9.3  This does not include or limit in any way our liability
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.4  We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
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